HIT for Support Specialist

The Health Information Technology for IT Support Specialist
Access to health information is changing the ways doctors care for patients. With the nation’s healthcare system moving to the electronic medical record, numerous employment opportunities exist for individuals with training in both healthcare and technology. The success of electronic health records and other technologies in healthcare, however, depends on the success of the ability to support and maintain the systems put in place to better serve patients. Professionals with skills across both of these disciplines will be in great demand for years to come.   

The Health Information Technology for IT Support Specialist Program
This program prepares students to understand and use electronic records in a medical practice. Course reviews the implementation and management of electronic health information using common electronic data interchange systems and maintaining the medical, legal, accreditation and regulatory requirements of the electronic health record. Further, this program provides students with the basic knowledge and skills necessary to shore up IT networks as applicable to health information technology. This course is designed to fully prepare students to sit for and pass the CompTIA Network+ Certification exam. Students will gain the knowledge and skills necessary to manage, maintain, troubleshoot, install, operate, and configure basic network infrastructure as well as describe networking technologies, understand basic design principles, adhere to wiring standards, and use testing tools necessary to ensure the ongoing use of EHRM enhances healthcare delivery across the country. 



Program Objectives
At the conclusion of this program, students will be able to:

  • Understand various healthcare delivery systems including Medcin software
  • Refine admission procedures, information retention and retrieval, data entry, chart assembly, data collection, abstracting, code sets, and the release of information
  • Understand the interactive EHR, how it supports communication and continuity of care, clinical standards such as SNOWMED CT, LOINC, and UMLS
  • Grasp the importance of the medical record as applicable to quality care
  • Understand confidentiality laws regarding medical information including HIPAA
  • Summarize DNS concepts and its components, and increasingly converged networks
  • Explain network structure, end and intermediate devices, and the interconnecting media
  • Distinguish between circuit-switched and packet-switched communications
  • Describe the role of addressing and naming in network communications
  • Explain the purpose and function of protocols and standards in network communications
  • Explain how protocols enable communications between different network devices
  • Distinguish between networking protocols and networking standards
  • Explain the advantages of using a layered model to describe network functionality
  • Describe the role of each layer in the OSI reference model and the TCP/IP stack
  • Identify virtual network components
  • Describe the functions of the three upper OSI model layers
  • Describe the function of well-known TCP/IP Application Layer protocols
  • Explain the principles of network client–server operation
  • Microsoft Office
Note:  In order to qualify for an externship, students must successfully complete the program, including all quizzes and final exams, and be available for a background check and/or a potential drug screen.  This program can be completed in 6 months.  However, students will have online access to this program for a 12-month period. 

Education and Certifications

  • Students should have or be pursuing a high school diploma or GED.
  • National Certification exams:
    • National Healthcareer Association (NHA) Certified Electronic Health Record Specialist (CEHRS) exam
    • CompTIA Network+ (N10-005) Certification Exam from CompTIA®
    • Microsoft Office Specialist (MOS) Certification Exam


Optional Volunteer Clinical Externship Opportunity

Students who complete this program are eligible to participate in an optional volunteer clinical externship opportunity with a local healthcare facility in order to gain valuable hands-on experience.  As students progress through their eLearning program, an Externship Coordinator will reach out to coordinate placement.

Additional documentation including health records, immunizations, drug-screening, criminal background checks, etc. may be required by the externship facility.